Privacy Policy

Last Updated:

ReliableLocalPestControl ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request pest control service, schedule an inspection, communicate with us, or otherwise interact with our business.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service address
• Billing information
• Property details
• Pest concerns or infestation details
• Photos or documents you provide
• Information about pets, children, access instructions, or safety concerns related to service
• Any information submitted through contact forms, chat widgets, text messages, emails, or phone calls

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Referral sources
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule inspections or service appointments
• Provide estimates and pest control services
• Evaluate pest concerns and recommend service options
• Process payments
• Communicate regarding inspections, treatments, and follow-up visits
• Send appointment reminders
• Send technician arrival notifications
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Send promotional offers and information about pest control services that may interest you

3. Text Messages and SMS Communications

If you provide your mobile phone number, you may receive text messages regarding:

• Appointment confirmations
• Appointment reminders
• Technician arrival updates
• Inspection updates
• Treatment and service updates
• Follow-up visit reminders
• Customer service communications
• Billing notifications
• Promotional offers, seasonal reminders, and special discounts

Message frequency may vary.

Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP.

Reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing any goods or services.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors
• Scheduling platforms
• Customer relationship management (CRM) providers
• Marketing service providers
• Website hosting providers
• Technicians, contractors, or subcontractors involved in providing pest control services
• Government agencies, regulators, or legal authorities when required by law

5. Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties, except service providers that assist us in delivering text messages and operating our business.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Measure marketing performance

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to your information
• Request corrections
• Request deletion of certain information
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions regarding this Privacy Policy, please contact:

ReliableLocalPestControl
Phone:
Email:
Address: 1390 Market St. Suite 200

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.